Support

Lumicycle Support

Effective date: October 26, 2026

Email papwite9911@icloud.com or use the phone number on the After-sales screen in Settings. Please include your iPhone model, iOS version and what you were doing. We aim to reply within two business days.

I forgot my password. Accounts are stored only on this phone and cannot be recovered. Register a new account.

My rental request. Requests are saved on your phone. Contact us with the bike name and dates so we can arrange it with you.

Return reminders. Reminders are created when you save a request. Open Settings > Return reminders to mark one returned.

Remove my data. Use Delete account in Settings, cancel orders you no longer need, or delete the app to remove everything.

Not covered. We cannot recover data from a deleted app or a lost phone.